Contacts
This is a translation of the document. In case of discrepancy, the Russian version prevails: view original
We are open to feedback, suggestions and reports of errors in the catalogue data.
- General enquiries, support, account: [email protected]
- For rights holders (content removal, copyright): [email protected] — see the For Rights Holders page
Response times
We aim to respond to enquiries within 3 business days. Rights holders' requests are handled as a priority.
What to include in your request
- the substance of your question or a description of the problem;
- a link to the relevant kino.is page (if applicable);
- for account-related questions — the email address provided at registration (there is no need to disclose your password or any other secrets).
Last updated: July 3, 2026